Refund policy

Thank you for your support and trust—your satisfaction is our top priority. If you’re not fully satisfied with your received items, we’re here to assist you at any time.

You can request a return within 30 days from the logistics delivery date:

Return Requirement: Items must remain unused, unwashed, undamaged, and with all original labels intact.

Inspect your package immediately upon receipt. If you encounter the following issues, contact us within 48 hours:

Items damaged during shipping;

Received items do not match your order (wrong shipment);

Items have manufacturing defects.

Solution: We cover all return shipping costs for such cases, and we’ll arrange either a fast replacement or a full refund for you.

To ensure efficient refund processing, do not send items back without prior communication:

Contact Customer Service: Send an email to our official inbox with your order number and return reason (for quality issues, attach clear photos);

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed guidelines;

Arrange Pickup: For eligible returns, we’ll provide a prepaid shipping label or coordinate logistics pickup—you won’t need to pay return shipping fees;

Send the Package: Pack the items properly and hand them over to the courier.

Inspection Timeline: We’ll complete quality inspection within 3-5 business days after receiving the returned items;

Refund Path: Once approved, the refund will be automatically credited back to your original payment account;

Processing Time: Refunds typically arrive within 10 business days. If you don’t receive it after 15 business days, contact your card issuer or us—we’ll provide a transaction reference number.

For questions about returns/refunds, reach out via:

Official Customer Service Email: FreshLockService@outlook.com.

Response Time: 24-hour reply during business days.