Shipping policy

Thank you for your support and trust. To ensure a smooth and transparent shopping experience, here’s a breakdown of order processing, delivery timelines, and related fees:

Shipping Origin & Processing Time

Shipping Source: All orders are dispatched uniformly from our logistics center in the USA to ensure product quality.

Processing Timeline: Orders will be reviewed and shipped within 1-2 business days after placement (no shipments on Saturdays, Sundays, or U.S. federal holidays).

Domestic Shipping (U.S. Orders)

To deliver your order quickly, we partner with leading U.S. carriers including (but not limited to) UPS, FedEx, and USPS:

Smart Delivery Strategy: Our system automatically selects the best shipping channel based on your address, package weight, and current logistics efficiency.

Standard Delivery Time: Typically 3-5 business days.

Coverage: Delivers to all U.S. locations. Delivery may be slightly extended for remote areas (e.g., Alaska, Hawaii) or peak seasons (e.g., Black Friday, Christmas).

Transparent Tracking: Regardless of the carrier used, your shipping email will include an accurate tracking number and access link.

International Shipping (Non-U.S. Orders)

To offer premium cross-border logistics globally, we collaborate closely with DHL, FedEx, UPS, and other top international couriers:

Smart Delivery Plan: Our system auto-selects the fastest, most reliable international channel based on your destination’s customs policies, real-time route congestion, etc.

Standard Delivery Time: Typically 7-15 business days.

Customs & Delivery Notes: International delivery is affected by destination customs efficiency, administrative procedures, and local network coverage. In rare cases (e.g., customs inspections, extreme weather), delivery may extend to 20 business days for some regions.

Full Tracking: You’ll receive a unique tracking number once the package ships, allowing real-time monitoring of cross-border movement.

Customs Duties & Import Taxes Policy

We use a “Delivered Duty Paid (DDP)” model to simplify your shopping:

Prepaid Taxes: The total amount you pay at checkout includes all potential import duties and VAT in the destination country.

No Extra Fees: You won’t need to pay additional customs fees to local authorities or couriers upon delivery. If overcharged by mistake, contact our support team promptly.

Order Tracking

Every order is fully transparent—you can check its status anytime:

Auto Email Notification: Once shipped, our system will send a confirmation email (to your registered address) with a logistics tracking number.

Multi-Channel Inquiry: Click the tracking link in the email, or enter the number on the carrier’s official website.

Info Delay Note: Carriers usually take 24-48 hours to scan and upload package data.
If no updates appear immediately after receiving the tracking number, try again later.

Account Check: Log in to our website and view real-time logistics progress in the “Order History” section.

Important Notes

Address Accuracy: Ensure your shipping address is correct. Reshipping due to incorrect addresses or unreachable recipients may incur extra fees.

Package Issues: If your package is damaged or logistics updates stall for over 10 days past the estimated time, contact us right away.

Contact Us

For questions about order status, return/refund requests, or shipping adjustments, reach out to our official support team:

Support Email: FreshLockService@outlook.com.

Response Time: We’ll reply to your inquiry within 24 hours.